Refund Policy

30-Day Exchange Policy

Southbound Racing offers a thirty (30)-day exchange period, allowing customers to shop with confidence when selecting a size, colour or design.

Eligible physical products may be exchanged for another available size, colour or design, provided the exchange request is submitted within thirty (30) days of the item being delivered and all requirements outlined in this policy are satisfied.

Change-of-mind exchanges are offered as a voluntary service by Southbound Racing. They do not provide an entitlement to a refund.

Exchange Eligibility Requirements

To qualify for an exchange, the returned item must:

  • Be unused, unworn and unwashed;
  • Remain in its original condition;
  • Have all original tags securely attached;
  • Include its original packaging, accessories and components, where applicable;
  • Be free from marks, stains, odours, damage, alterations and signs of use;
  • Be accompanied by valid proof of purchase; and
  • Be returned in accordance with the instructions provided by Southbound Racing.

Items that do not satisfy these requirements will not be eligible for exchange.

The approval of an exchange request only authorises the customer to return the item for assessment. Final approval remains subject to inspection after the item has been received by Southbound Racing.

Exchange Request Period

Exchange requests must be submitted within thirty (30) days of the date the order was delivered.

Requests submitted outside this period will not ordinarily be accepted. Southbound Racing may, at its discretion, authorise an exchange outside the standard period in exceptional circumstances. Any such authorisation must be provided in writing and remains subject to all other requirements of this policy.

How to Request an Exchange

Customers must submit an exchange request through the returns and exchanges portal available on the Southbound Racing website.

The request must include:

  • The relevant order number;
  • The item being returned;
  • The reason for the exchange; and
  • The preferred replacement size, colour or design.

Once the request has been reviewed, the customer will receive confirmation together with the applicable return instructions.

Items must not be returned until written authorisation has been provided. Items sent without prior authorisation may be refused and returned to the sender at the customer’s expense.

Exchange Shipping Costs

All shipping costs associated with a change-of-mind exchange are the responsibility of the customer.

This includes:

  • The cost of returning the original item to Southbound Racing for inspection; and
  • The cost of shipping the replacement item to the customer.

Original delivery charges are not refundable as part of a voluntary exchange.

Customers are responsible for securely packaging returned items to prevent loss or damage during transit. A tracked shipping service is strongly recommended, as Southbound Racing cannot accept responsibility for items that are lost, delayed or damaged while being returned using a shipping service arranged by the customer.

These shipping conditions apply to voluntary exchanges involving matters such as size, fit, colour, design or personal preference. Different arrangements may apply where an item is faulty, incorrect or otherwise fails to meet the consumer guarantees described later in this policy.

Inspection of Exchange Items

All items returned for exchange will undergo inspection before a replacement is approved.

The inspection will confirm that the item:

  • Remains unused, unworn and unwashed;
  • Has all original tags attached;
  • Has not been altered or damaged;
  • Is free from marks, stains, odours and signs of wear; and
  • Remains suitable for resale in its original condition.

Southbound Racing reserves the right to refuse an exchange where the returned item does not comply with these requirements.

Where an exchange is refused following inspection, the customer will be notified. The customer will be responsible for any shipping costs associated with having the item returned to their nominated address.

Replacement Product Availability

All exchanges are subject to the availability of the requested replacement at the time the returned item has been received, inspected and approved.

Southbound Racing cannot guarantee or reserve a particular size, colour or design while the original item is in transit or awaiting inspection.

Where the requested replacement is unavailable, the customer will be contacted to discuss another eligible and available option.

Where the replacement item has a higher purchase price, the applicable price difference must be paid before the replacement is dispatched. Any other applicable charges, including replacement shipping costs, must also be paid before dispatch.

No Refunds for Change of Mind

Southbound Racing does not offer refunds for change-of-mind purchases.

This includes, but is not limited to:

  • Selecting an incorrect size;
  • Dissatisfaction with the fit of an item;
  • Preferring another colour, design or style;
  • No longer wanting or requiring the item;
  • Finding the item available elsewhere at a lower price;
  • Failing to review the product description or sizing information; or
  • Any other change in personal preference.

Eligible physical products may instead be exchanged under the voluntary 30-day exchange policy outlined above.

Under the Australian Consumer Law, a business is generally not required to provide a refund or replacement where the customer simply changes their mind. However, where a business offers a voluntary change-of-mind policy, it must apply that policy as represented.

This restriction applies only to change-of-mind requests. It does not exclude any rights a customer may have where a product is faulty, unsafe, materially different from its description or otherwise fails to comply with the Australian Consumer Law.

Product Information and Customer Responsibility

Customers are strongly encouraged to review all product descriptions, sizing information, measurements, specifications, materials and other relevant details before completing an order.

By completing a purchase, the customer acknowledges that they have reviewed the information provided and assessed whether the selected product is suitable for their requirements.

Product descriptions, sizing guides and specifications should be relied upon as the primary sources of information when assessing a product before purchase.

Where uncertainty remains regarding sizing, fit, materials, specifications or product details, customers are encouraged to contact support@southboundracing.com before placing an order.

Product Images and Colour Variations

Product images are intended to provide a reasonable visual representation of each item.

Images may be edited, enhanced or photographed under different lighting conditions. Colours, textures and overall appearance may also vary slightly due to photography, image processing, screen settings, manufacturing tolerances and other factors outside the reasonable control of Southbound Racing.

Minor variations that do not materially affect the product or cause it to differ substantially from its description will not ordinarily be considered a product fault.

This section does not limit a customer’s rights where an item is materially different from the description, images, sample or representation provided at the time of purchase.

Faulty, Incorrect or Misdescribed Products

Claims involving a manufacturing fault, incorrect item, undisclosed defect or product that is materially different from its description are assessed separately from voluntary change-of-mind exchanges.

These claims are not subject to the unused-condition, original-tag or 30-day exchange requirements where those requirements would improperly restrict a customer’s rights under the Australian Consumer Law.

Products supplied to consumers must satisfy applicable consumer guarantees, including being of acceptable quality, safe, durable, free from defects, fit for their ordinary purpose and consistent with their description.

Customers should contact support@southboundracing.com as soon as reasonably possible after identifying a potential issue. The request should include:

  • The order number;
  • A clear description of the issue;
  • Photographs or videos showing the issue, where reasonably possible; and
  • Any other information requested to assist with the assessment.

Southbound Racing may require the item to be returned for inspection before determining whether a manufacturing fault or other qualifying issue is present.

The right to a remedy for a faulty or non-compliant product is not automatically limited to thirty (30) days. The applicable period depends on factors including the nature, price, expected lifespan and reasonable use of the product.

Remedies for Faulty Products

The remedy available will depend on whether the problem is considered major or minor under the Australian Consumer Law.

Where a product has a major problem, the customer may be entitled to choose between a refund or replacement. A major problem may include circumstances where the product is unsafe, substantially different from its description or cannot be used for its normal purpose and cannot easily be repaired within a reasonable period.

Where a product has a minor problem, Southbound Racing may provide an appropriate remedy, such as a repair, replacement or refund. Where a repair is appropriate, Southbound Racing must be given a reasonable opportunity to correct the problem.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Matters Not Considered Product Faults

A customer will not ordinarily be entitled to a remedy where:

  • The customer simply changed their mind;
  • The customer selected the wrong size, colour or design;
  • The problem was caused by misuse, neglect, accidental damage or improper care;
  • The product has experienced fair wear and tear;
  • The customer was informed of the relevant fault before purchasing the product;
  • The product was altered or modified after delivery; or
  • The alleged issue is a minor visual variation that does not cause the product to be materially different from its description.

Change of mind, fair wear and tear, disclosed defects and damage caused through abnormal use are generally not considered product faults under the consumer guarantees.

A separately occurring fault that was not disclosed at the time of purchase may still qualify for assessment.

Return Shipping for Faulty or Incorrect Products

Customers may be required to return a faulty, incorrect or misdescribed item to Southbound Racing for inspection.

Where the item can be reasonably posted or returned, the customer may initially be required to arrange its return and retain evidence of the reasonable postage cost.

If Southbound Racing confirms that the item has a qualifying problem, any reasonable return costs paid by the customer will be reimbursed where required under the Australian Consumer Law. Customers should retain all postage receipts and tracking information.

Where Southbound Racing supplied an incorrect item, appropriate return instructions will be provided following review of the customer’s request.

Non-Exchangeable Items

The following products are not eligible for a voluntary change-of-mind exchange:

  • Items that have been worn, washed or used;
  • Items without their original tags attached;
  • Items that have been altered, modified or damaged;
  • Items containing marks, stains, odours or signs of wear;
  • Custom-made or personalised products;
  • Digital products and downloadable content;
  • Gift cards;
  • Items identified as final sale or non-exchangeable; and
  • Items damaged after delivery through misuse, neglect or accidental damage.

These exclusions apply to voluntary exchanges only and do not remove any rights that may apply where a product fails to meet an applicable consumer guarantee. Consumer rights cannot be removed by a general “no refunds” or “final sale” statement.

Sale Items

Unless expressly identified as final sale or non-exchangeable, eligible sale items may be exchanged within thirty (30) days under the same requirements applying to other change-of-mind exchanges.

Sale items are not eligible for a change-of-mind refund.

A sale or discounted price does not remove any statutory rights relating to a fault that was not disclosed before purchase. Where an item was discounted because of a particular disclosed fault, the customer will not be entitled to a remedy for that disclosed fault, although rights may still apply to a separate undisclosed problem.

Digital Products and Downloads

All purchases of digital products, including downloadable content, digital artwork, software, memberships and other electronically supplied products, are final for change-of-mind purposes.

Digital products are not eligible for a voluntary return, refund or exchange once they have been delivered, accessed or made available for download.

Customers should carefully review all descriptions, specifications and compatibility requirements before purchasing a digital product.

Nothing in this section excludes any remedy that may apply where a digital product fails to comply with an applicable consumer guarantee.

Invalid or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order. This includes the correct recipient name, street address, unit or apartment number, suburb, state, postcode and any other information required for successful delivery.

Southbound Racing is not responsible for delivery delays or unsuccessful deliveries caused by incorrect, incomplete or invalid information supplied by the customer.

Where an order is returned to Southbound Racing because of invalid or incomplete delivery information, the customer will be responsible for:

  • Any charges imposed by the carrier for returning the order;
  • The cost of reshipping the order; and
  • Any other reasonable costs arising from the incorrect delivery information.

Where the carrier does not return the order and the parcel is lost, abandoned or disposed of, a refund or replacement will not be provided unless otherwise required by law.

Approved Refunds

Refunds are not provided for change-of-mind purchases.

Where a refund is approved for a faulty, incorrect or otherwise qualifying product, it will be processed to the original payment method within ten (10) business days following approval.

The customer’s bank, card issuer or payment provider may require additional time to process the transaction and make the funds available.

Customers who have not received an approved refund within fifteen (15) business days should contact support@southboundracing.com for assistance.

Refusal of Exchange Requests

Southbound Racing reserves the right to refuse a voluntary exchange where:

  • The request was submitted outside the 30-day exchange period without prior written authorisation;
  • The item was returned without an approved request;
  • The item has been worn, washed or used;
  • The original tags have been removed;
  • The item has been altered, damaged or modified;
  • The item contains marks, stains, odours or signs of use;
  • The item is incomplete or missing original components; or
  • The request otherwise fails to comply with this policy.

This right of refusal applies to voluntary exchanges and does not limit any remedy that may be required under the Australian Consumer Law.

Customer Support

For assistance with an exchange, faulty product, incorrect order or approved return, contact: support@southboundracing.com

Customers requiring clarification regarding sizing, materials, specifications, colours, designs or product details are encouraged to contact the customer service team before completing their purchase.